Once done, follow the steps I've provided in removing a credit memo from the wrong invoice and apply it to the right one. Visit our Sales and customers page for more insights about managing your company's income and customers.įeel free to update us on the result of this troubleshooting in the comment below. I'd like to ensure this is resolved for you. You may also want to consider viewing all your created and deleted transactions by accessing the Audit Trail report in QuickBooks. You can print out or save the transaction report so that you have the information to re-enter the details. To delete an entry, click Delete General Journal from the Edit menu when the transaction is displayed in the Make General Journal Entries window. Select Payment in the Transaction Type field.Enter Transaction Type in the Filter field.Select Voided/Deleted Transactions Detail. How to Create a Credit Memo in QuickBooks Online Find the invoice the credit memo will be applied to Click the Receive Payment link to the right Check off.Go to the Reports menu, then select Accountant & Taxes.If not, we're unable to restore a deleted payment, we can retrieve all the information by running the Voided/Deleted Transactions Detail report.
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